Lawrence County Consumer/ Family Satisfaction Team

Lawrence County Consumer/ Family satisfaction team

The focus of this program is to provide a strictly confidential way to report consumers’ concerns and increase the level of satisfaction involving the behavioral health services they receive. This is accomplished by visiting provider sites and telephone surveys.

The LC Consumer/ Family Satisfaction Team regularly visit providers of mental health and/or substance abuse services. We ask that the consumer complete an anonymous survey regarding the quality of services they receive.

The information gathered is reported to the behavioral health providers, the Mental Health/ Development Services office, and the managed care company, to ensure that quality services are available to consumers in Lawrence County.

This program also handles complaints for clients who receive services through Beacon Health Options (formerly Value Behavioral Health).

For more information, please contact Lawrence County CARES Center, extension 105.

To schedule an appointment, please fill out the form below and we will contact you as soon as we can.

Name

First Name

Last Name

Phone Number

(###)

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####

Date of Appointment

YYYY

Time for Appointment

Hour

Minute

Second

Reason for Appointment

Health Choices Survey

Please complete this survey only if you use UPMC for You, Gateway Health Insurance, United Healthcare Community Plan, Aetna Better Health, or Amerihealth insurance. Thank you!

Name

First Name

Last Name

Phone Number

(###)

###

####

Do you know who Beacon is?

Do you know you can call Beacon 24 hours a day 7 days a week?

Have you had to call Beacon in the last year?

If so, were you satisfied with the outcome of your call?

Do you know what a complaint or a grievance is?

Have you filed a complaint with Beacon in the last year?

Were you satisfied with the outcome of your complaint?

Have you filed a grievance with Beacon in the past year?

Were you satisfied with the outcome of your grievance?

Would you feel comfortable filing a complaint against your provider if you had to?

Do you use Medical Assistance Transportation? (ACTS Bus)

Are you happy with their service?

Are you happy with your primary care physician?

Did you want your family to participate in your treatment?

If yes, has your provider(s) included your family in your treatment?

How hopeful are you about your future since receiving services from your provider(s)?

What effect has the treatment you’ve received had on the quality of your life?

Please give an example:

AVAILABILITY:

Monday – Friday
8 am to 4 pm

Tuesdays

9 am to 4 pm

LOCATION

708 W. Washingotn Street

New Castle, PA 16101